Yes, installation is generally just a matter of plugging Matilda in.  We also provide support should it be required during installation.

No, Matilda does not require an internet connection to work, although some functions such as video calling will not function..

Matilda can include specialised software for personalising interactions which is very simple to use.

Our Customer Service team is available Monday-Friday, 9am-5pm Melbourne time. Simply call 0435 572 634 or email info@mymatilda.com.au if you have questions or need any assistance.

Our customer service team is ready to help you with installation over the phone.

Electricity and power is all you need to get Matilda up and running. Generally, Matilda is set up in a room that people spend a lot of time in, such as the living room or kitchen, although she can always be moved if a better place is found.

Your subscription includes warranty. If there is a problem with your Matilda, we’ll replace it. Be aware, however, that your Matilda will not be replaced when the damage has occurred due to misuse, physical damage or unauthorised actions.