No, Matilda is currently only available by subscription.

While we hope that nothing impacts the health or independence of any of our clients, if something happens we will happily refund any unused subscription fees.

Our Customer Service team is available Monday-Friday, 9am-5pm Eastern Time. Simply call 0435 572 634 or email support@mymatilda.com.au if you have questions or need any help.

No, Matilda will not work without a subscription. If you decide to cancel your subscription, you will have to return Matilda to us.  To ensure that Matilda can be returned without damage, we ask that you keep the original box it is shipped in.

Please contact us for pricing. The subscription covers the continuous use of Matilda’s hardware and software, and access to all of the services Matilda designed to deliver, as well as any others that are developed during your subscription.  The subscription also covers access to support Monday to Friday between 9am-5pm Eastern Time and automatic software updates (if you are connected to the internet).  The setup fee includes account setup, shipping and handling, installation support, and initial product training.

Your Matilda subscriptions can be cancelled any time.  Please contact us for instructions on how to return the robot.  Once your robot is returned to us, we will deactivate your account and there will be no further charges.  If your robot has not been returned within 45 days of cancellation, additional fees and charges will apply.

Your subscription starts after you set up and activate your device for the first time. If you do not set up your Matilda within 7 days of delivery, your subscription will start automatically.  If you are having issues with initial setup, your subscription will not start until your Matilda is fully set up.